14-day window
You have up to 14 days from delivery to request a return or exchange on new, unused products. Any exceptions are shown on the product page before you buy.
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A clear, fair path to return or exchange an eligible device or accessory bought from DMAN PRO across Sharm El Sheikh, South Sinai and all Egypt — no fine-print games.
When you can return, and the condition we accept a product in.
You have up to 14 days from delivery to request a return or exchange on new, unused products. Any exceptions are shown on the product page before you buy.
We inspect every returned product to confirm its condition and accessories before approving the return. Inspection protects both sides and keeps the decision fair.
Please return the product with its available accessories and proof of purchase. Its condition is assessed according to the reason for return and applicable law; no automatic deduction or exclusion of defect rights applies.
Simple steps from your request to receiving a replacement or refund.
Open your order from your account page or message us via the contact page within the return window, with your order number and the reason for return.
Repack the product in its original condition with all accessories and the invoice, and keep a copy of your proof of purchase.
We arrange pickup or a drop-off at the nearest point, then inspect the product to confirm it is eligible for return or exchange.
Once approved, we send the replacement or process the refund. If an identical replacement isn't available, we offer the closest option or a full refund.
How and when your money comes back after a return is approved.
Refunds usually return to your original payment method. For cash-on-delivery orders, we arrange a bank transfer or store credit with you.
For eligible defective goods, replacement or refund is due within one week of contacting the supplier under the law, without additional cost and using the original payment method. Inspection does not extend mandatory deadlines.
If you prefer an exchange, we show any price difference clearly and charge or credit it before proceeding — no hidden fees.
Return and exchange shipping is completely free — we pay the courier, not you. No restocking fee and nothing deducted from your refund.
The stated commercial warranty supplements mandatory Egyptian consumer rights. Budget products may have no additional commercial warranty only when clearly disclosed; this does not remove statutory defect, return or exchange rights. Eligible defective goods may be returned or exchanged within 30 days of receipt under the law.
Please provide the order number, invoice or available proof of purchase and describe the issue. We record the item condition, serial number and accessories when received and provide a receipt. Accepting an item for inspection does not itself confirm a defect or authorize a deduction.
Returns without a reason are subject to statutory exceptions, including a condition change attributable to the consumer, conforming custom-made goods and goods whose nature prevents return. These exceptions do not waive defect claims. Budget pricing alone is not an exclusion.
The inspection report states the cause and available evidence. Damage from misuse, impact, liquids or unsuitable intervention is assessed for its connection to the fault, rather than automatically treated as a manufacturing defect. Opening packaging alone is not grounds to reject a claim. Customers may challenge our findings with the competent authority.
Each item has a stated commercial warranty scope, period and provider. No additional commercial warranty does not exclude statutory protection. We recommend checking compatibility and professional installation; this does not remove our responsibility for an original defect or an incorrect description supplied by us.
For qualifying defect returns within the statutory period, replacement or refund is provided without additional cost, within one week of approaching the supplier as required by law, using the original payment method. Store credit does not replace money without customer consent. Inspection does not extend mandatory deadlines.
Paid work outside coverage requires a cost explanation and customer approval before starting. Back up data and remove personal accounts where possible. Passwords are requested only for an explained necessity through a secure method. These precautions do not waive our responsibility for our own fault.
Contact us with the order number and supporting documents to dispute an inspection, without restricting access to the Consumer Protection Agency or courts. Terms conflicting with mandatory rights do not apply. Policy updates do not reduce rights arising from an earlier purchase.
The return window is shown on each product page before you buy and counts from the delivery date. Some products can't be returned, and that's stated before purchase.
It must come back in its original condition with all accessories, cables, packaging and the invoice. We inspect it before approving the return; signs of use or missing accessories may reduce or prevent the refund.
Usually to the original payment method; for cash-on-delivery orders we arrange a bank transfer or store credit with you. The refund starts after inspection and usually appears within a few business days depending on your bank — we can't guarantee a specific day.
Yes, and any price difference is shown clearly before we proceed — no hidden fees. If a matching replacement isn't available, we offer the closest option or a full refund.
No — return and exchange shipping is entirely on us, with no return fee and nothing deducted from your refund.
A manufacturing defect is handled under the warranty policy, not as a normal return — it goes to repair or replacement depending on the case, even after the return window, as long as the warranty is valid.